Coronavirus (COVID-19) Updates

Restriction Update – Face masks to be worn

Following Government regulations face masks or covering must be worn by all visitors and staff in our Centre. For the safety of our staff and members, we are able to refuse entry to visitors not wearing a face covering (unless for a medical reason).

Please read the following important information regarding COVID-19 Coronavirus

The Centre is working to ensure the health and safety of all patrons and staff is maintained. We want to address the growing fears around the spread of COVID-19 (Coronavirus) and share with you the information we have at the current time.

We are working to ensure our centre remains a safe place to visit and work. The health and safety of our community is our main priority, we always uphold a high standard of hygiene within the centre, however are taking extra precautions during this time.

We hope you will do what you can to take care of yourself and those around you, we also encourage you to use and support our community facility with confidence while it is safe to do so.

Please see the latest update on the situation below.

Remember if you are feeling unwell or showing symptoms of the flu, cough or cold to please remain away from the centre until you are feeling 100%.

 Hours

From Wednesday 28th October the following operating hours will be in place:

  • Monday - Thursday: 6am - 9pm
  • Friday: 6am - 7pm
  • Saturday: 8am - 5pm
  • Sunday: 10am - 5pm

Due to the current restrictions and limited numbers, bookings are essential to avoid disappointment.  

Update 27/10/2020

We're are BACK!

Our Gym and Pool are BACK! Re-opening from Wednesday 28th October!

We are excited to annouce we are able to reopen our Gym and Pool!

  • Access to our Gym with a maxmimum of 10 people per space at any one time. Sessions can be booked for 50 minutes sessions.
  • Personal Training Sessions are available - please speak to our team to book in with a trainer.
  • Group Fitness Classes are back! Limited to 10 people per class in the studio and 20 people in Aqua Aerobics.
  • Lap and Recreational Swimming is available for all ages with a maximum of 20 patrons in the pool. Sessions can be booked for 45 minute sessions.
  • Learn to Swim has recommenced, please speak to our team to restart.

BOOKINGS

Bookings will need to be made in advance to avoid disappointment. Following social distancing rules and the state regulations, we are limited to the number of people in each room and class as well as the venue overall. 

In the interest of public safety, walk-ins will not be available.

OUR MEMBERSHIPS AND PASSES

  • All memberships will be reinstated as of Wednesday 28th October with the first payment commencing 29/10/20.

  • If you do not wish to return at this time, please contact our team HERE to discuss your options. 

  • Casual visits can be purchased upon entry via Tap & Go where possible.  

FACILITIES

Our amenities will be available for showers & changing, however, where possible we encourage you to shower at home to help reduce your time spent at the facility. We recommend you bring adequate dry clothes to help you be as comfortable as possible once you finish your swimming or gym session & head home to shower & change. ​ 

Please note the following other changes to our facilities: 

  • Please bring a full water bottle with you.
  • Some gym and group fitness equipment may be unavailable for use to allow for social distancing rules. 

We're Re-Opening!



Hi There!

We've MISSED YOU! And are excited to announce GOswim Swim and Water Safety Lessons are BACK!

We hope that you have been keeping well and staying active during lockdown!

With the Victorian State Government announcing the easing of restrictions, we will be able to restart swimming lessons from Monday 26th October.  

Due to the current restrictions, we will be easing back into lessons with strict processes in place.

As we have done this before, we hope that you will feel comfortable in knowing what to expect as we dive back into lessons and get back into the swing of things for summer. We ask that you please follow all hygiene regulations when visiting our Centre.


 

DIVING BACK INTO LESSONS

It's time for your little swimmer to dive back in!

Whilst we have endeavoured to keep the day and time of your child’s lesson the same as it was, due to pool capacity limits there may be some changes required. 

Give us a call to discuss class availability and confirm your child's enrolment commencing Monday 26th October.

Click here to contact our team.

CHANGES TO HOW WE RUN YOUR LESSON

  • No equipment will be used for the first 5 minutes of each class to ensure adequate cleaning from the previous class.
  • No equipment will be shared during the class.
  • We are undertaking extra cleaning of facilities and equipment.
  • Our Infants classes will have some changes made to times and capacity limits to help us follow social distancing regulations.
  • Teachers have been retrained to use minimal contact where possible.
  • All teachers have undertaken Infection control training.
  • We have amended certain classes to reduced capacity to comply with social distancing regulations.
  • Please come dressed ready to swim
  • All students and members must sign in at reception upon entry.
  • Parents can attend to watch lessons but we ask you to limit the number to 1 caregiver at a time.
  • All parents and caregivers must wear a mask when in the facility.
  • Before and after lesson swimming is not available at this time. Recreational swimming is permitted for children, learn more below.
  • We ask you to please follow the directions of the staff, as the centre has a capacity limit at all times.
  • We have moved our chairs and benches following social distancing rules. 
  • You will notice Sanitisation stations throughout the pool deck and the centre.

MEMBERSHIPS

  • Your membership will remain on suspension unless you confirm with us you wish to recommence lessons.

  • If you do wish to restart lessons please contact us directly on here or 03 5032 5222 to confirm with our team.

FACILITIES

Our showers and change rooms are open and available for use, however, we do ask you to please come prepared to swim and minimise your time in Centre where possible.

RECREATIONAL SWIMMING

Following the State restriction easing our pool is open for recreational swimming for children aged 5 - 17 years. Spaces are limited and subject to availability based on pool capacity. Books are essential.

We ask you to please limit one parent or guardian per child for recreational swimming. Only children will be allowed in the water at this time. 

Children aged 5 - 9 need to be actively supervised by a parent or guardian when in and around the water following our Watch Around Water Policy. Children aged 10 and older may enter the pool unaccompanied; if your child is a non or weak swimmer we ask a parent to come along to keep watch. 


Book a Swim

REMEMBER

Strict health & safety measures are in place to ensure all students, members and staff are following social distancing rules and wearing a mask when not swimming. 

As a reminder, if you or your little swimmer are feeling unwell, or if you have come into contact in the proceeding 14 days with any confirmed cases of COVID-19 do not attend the Centre or the lesson. 


 

UPDATES & CHANGES TO OUR CENTRE

Our Centre teams have been busy cleaning and preparing for a re-start of programs and re-opening. This means we have taken strict actions to ensure a high standard of environmental cleaning and providing adequate quantities of hand sanitiser or handwashing facilities in prominent places. 

In addition, you will find some big changes on-site when we re-open. These changes have been put in place to ensure the safety and wellbeing of our members and staff.


 

Physical Distancing

The safety of our staff & patrons is our highest priority. Please follow the social distancing markers around the Centre, ensuring you adhere to the distancing guidelines of 1.5m between the next person.


Cashless Preferred 

It is recommended that you use cashless payments for all in Centre purchases where you can to prevent the spread of COVID-19. EFTPOS is available for all transactions.


Sanitise

Our sanitisation stations will be found all around our Centre. Please sanitise your hands as you enter and exit each area of our Centre.


 

WEAR A MASK FOR YOU AND ME

Following Government regulations face masks or covering must be worn by all visitors and staff in our Centre. For the safety of our staff and members, we are able to refuse entry to visitors not wearing a face covering (unless for a medical reason).

Your face mask or covering must be worn at all time except when in the pool, exercising or drinking. 

When exercising we ask that you please carry a face mask on you at all times - where practical, in the pool, we understand this cannot happen. But we ask you to please wear your face mask to the change rooms and in or out of the centre.

Please note: A face covering needs to cover both your nose & mouth and be either a cloth or surgical mask.

Even with a mask, please keep 1.5 metres distance between you and others.

WHO NEEDS TO WEAR A MASK?

  • All our staff who are not teaching or instructing 
  • All members/visitors over the age of 12 years, unless you have a medical condition or are exercising

 

EXTRA SUPPORT

We are experiencing unprecedented levels of enquiries. We are trying our best to keep up with the influx of calls and appreciate your patience at this time. We will endeavour to contact you as soon as practical.


 

CONTACT THE TEAM


VISIT OUR WEBSITE


CONNECT ON FACEBOOK



 

EASING BACK AND STAYING ON TRACK

We are committed to the health and safety of you, our valued member.

Let's continue to work together to maintain social distancing and safe hygiene practices so that we can all stay healthy together.  

We are excited to jump back into lessons and help our students brush up on their water safety skills in time for summer.

We would like to thank you for sticking with us through these uncertain times, once again and hope that you have been keeping active at home.

 We look forward to seeing you very soon!  

We're Re-Opening!

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With the Victorian State Government announcing easing of restrictions, we will be re-opening for Outdoor Group Fitness Classes on Monday 21 September

Due to the current restrictions, we will ONLY be offering outdoor classes with limited numbers & bookings are essential to avoid disappointment.  

As we follow the Victorian re-opening roadmap we will continue to re-open additional facilities and programs in line with the restrictions. 

As we have done this before, we hope that you will feel comfortable in knowing what to expect as we continue to re-open over the coming weeks. We ask that you please follow all hygiene regulations when visiting our classes.

At this time of restricted usage, all memberships will remain on free suspension until we are advised by you that you wish to re-activate your membership by booking into a class.

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OUTDOOR GROUP FITNESS CLASSES

Outdoor Group Fitness classes will be available to members who would like to return to fitness with our instructors!

Strict health & safety measure will be in place to ensure members and staff are following social distancing rules and wearing a mask when not exercising. 

HOW IT WORKS?

  • Classes will be offered in groups of 10 members per class.

  • All equipment will be provided if needed - members will need to wipe down all equipment before and after use.

  • There will be no access to the Centre during these classes.

  • Bookings are essential.

  • Your membership will be reactivated when you book into a class and remain active until otherwise advised.

WHAT CLASSES ARE OFFERED?

  • Pilates

  • Circuit Training

  • Bootcamp

  • RPM

Please see the timetable in the booking link here - Click Here for timetable.

WHAT YOU NEED TO BRING?

  • Please bring a full water bottle with you. 

  • Each person will be required to bring 2 towels or a mat and a towel, one to use as a barrier and one to use for perspiration. 

CLICK HERE to book.
 

OUR MEMBERSHIPS AND PASSES

  • Memberships will remain on free suspension until further notice if you do not attend classes. 

  • If you book to attend our Outdoor Group Fitness Classes, your membership will be reinstated unless otherwise advised. 

FACILITIES

At this stage, our Centre will not be accessible to members and guests. All facilities and amenities will be closed. 

Please come prepared for your workout and shower at home.

REMEMBER:

Our team are working hard to ensure our Centre follows strict hygiene rules and a high standard of hygiene and cleaning. We ask that you do your bit too.

If you are feeling unwell or if you have come into contact in the proceeding 14 days with any confirmed cases of COVID-19 do not attend the Centre. 
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WEAR A MASK FOR YOU AND ME

Following Government regulations face masks or covering must be worn by all visitors and staff in our Centre. For the safety of our staff and members, we are able to refuse entry to visitors not wearing a face covering (unless for a medical reason).

Your face mask or covering must be worn at all time except when in the pool, exercising or drinking. 

When exercising we ask that you please carry a face mask on you at all times - where practical, in the pool, we understand this cannot happen. But we ask you to please wear your face mask to the change rooms and in or out of the centre.

Please note: A face covering needs to cover both your nose & mouth and be either a cloth or surgical mask.

Even with a mask, please keep 1.5 metres distance between you and others.

WHO NEEDS TO WEAR A MASK?

  • All our staff who are not teaching or instructing 

  • All members/visitors over the age of 12 years, unless you have a medical condition or are exercising

When exercising, please carry a mask with you at all times, where practical. 
 

We’ve missed you and are excited to be able to offer you part of our programs, with more to come as restrictions continue to ease.

We would like to thank you for sticking with us through these uncertain times, once again and hope that you have been keeping active at home.

 We look forward to seeing you very soon!  

 


Update 4th August 2020

As per the latest state government announcement made yesterday, new restrictions will be in place for Melbourne, Regional Victoria and Mitchell Shire.    
 

We’ll be temporarily shutting our doors.
  

These restrictions will remain in place for six weeks, or until further advised by the State Government.   
 

REGIONAL VICTORIA INCLUDING MITCHELL SHIRE - STAGE 3 RESTRICTIONS  
 

  This means you must stay home except for the following four reasons:  
 

  • For food and essential supplies  

  • For study or work  

  • For care and healthcare  

  • And for exercise or outdoor recreation  

When outside your home, you must wear a face covering.  

No visitors are allowed at your home, and you are only allowed to gather with one person from outside your household in public.  

Learn more here about what exercise you can and cannot do.   

Due to the local lockdown announcement made by the Victorian Government, please read below what this will mean for you, our members and guests.     

By staying at home and limiting contact with other people, we can each help to protect the elderly, the at-risk, and Victoria’s healthcare workers and slow the spread of coronavirus (COVID-19).    
 

Membership and Swim Lessons   
 

  • Your membership will be placed on a free suspension.    

  • All future bookings you may have will be cancelled.    

  • We will contact you once the advised local lockdown period concludes in 6 weeks time, or as directed by the Victorian Government.     

  • Watch for an email tomorrow with how to access our Home Fitness Network for FREE during the closure.    

  • Click HERE for advice on at-home support through our Telehealth service.  

I booked in for a session. Will these run as planned?  
 

Unfortunately not. Any booked sessions will be cancelled because we must close our doors on Wednesday 5th August onward.    

  

EXTRA SUPPORT  
 

To get in touch with our customer care team please complete and submit your details through our Contact Us page on our website.  
  
We are experiencing unprecedented levels of enquiries. We are trying our best to keep up with the influx of calls and appreciate your patience at this time. We will endeavour to contact you as soon as practical.  

Once again, we thank you for your cooperation and support during this period. We cannot wait to reopen our doors and to continue with our commitment to keeping you physically and mentally fit and healthy.    

We’ll continue to keep you informed, as any updates are made by the state government. Please check our Facebook page and your email inbox to for the latest advice.   

  

Let's work hard, together as a community to stop the spread! We look forward to once again seeing you return and enjoy our facilities.     

Update 31/07/2020 – 4:00pm 

Following the recent Government announcements that face masks are mandatory in public spaces in Victoria, we wanted to let you know that our centre will be following these new rules as of Monday 3rd August.

From Monday you will see our team at reception and around the centre wearing face masks.

We also ask any visitor who is not swimming or exercising to please wear a mask whilst in the centre, unless you fall into the State exceptions (listed below).

When exercising we ask that you please carry a face mask on you at all times - where practical, in the pool, we understand this cannot happen.

Please note: A face covering needs to cover both your nose and mouth. It could be a face mask or shield.

Even with a mask, please keep 1.5 metres distance between you and others.

We are working through any further implications and will update you if anything changes. Keep up to date with us on Facebook and check your emails regularly for any updates from the team.

Who needs to wear a mask?

  • All our staff who are not teaching or instructing 
  • All members/visitors over the age of 12 years, unless you have a medical condition or are exercising

When exercising, please carry a mask with you at all times, where practical. 

Who doesn't need to wear a mask?

A face covering is not required in some circumstances including:

  • Infants and children under the age of 12 years.
  • Persons whose professions require clear enunciation or visibility of their mouth. This includes teaching or live broadcasting - this applies to our fitness instructors.
  • When the individual is doing any exercise or physical activity where they are out of breath or puffing; examples include jogging or running but not walking. You must carry a face covering on you and wear it when you finish exercising.
  • A person who is affected by a relevant medical condition – including problems with their breathing, a serious condition of the face, a disability or a mental health condition.
  • Persons who are deaf or hard of hearing, where the ability to see the mouth is essential for communication.
  • Persons for whom wearing a face covering would create a risk to that person’s health and safety related to their work, as determined through OH&S guidelines.
  • Professional sportspeople when training or competing.
  • When directed to remove the face covering to ascertain identity.
  • The person is travelling in a vehicle by themselves or with other members of their household.
  • When consuming food, drink or medication.
  • When undergoing dental treatment or other medical care to the extent that the procedure requires that no face covering may be worn.
  • During emergencies.

What does this mean for you?

Gym and Group Fitness Use

You must wear a mask on arrival and departure of the gym and our classes.

You can remove your mask when you workout, please make sure you have it on you or nearby.

You may notice fitness instructors not wearing masks in the centre, this will only be when they are teaching a class, personal trainers will be required to wear a mask.

Swimming Lessons

Children under the age of 12 years are not required to wear a mask, we do ask that parents and guardians wear a mask at all times when in Centre.

If you are a parent in the water with your infant, you will not be required to wear a mask, but please maintain social distancing and have your mask ready to be worn once you are out of the water.

At this stage we are waiting on advice to confirm if our swim teachers are required to wear a mask during lesson, please follow us on Facebook to keep up to date.

Using the Pool

You must wear a mask on arrival and departure of the pool area.

You can remove your mask when you are swimming or using the pool, keeping it with your belonging while you are in the water.

Once you have dried off we ask that you please wear your mask to leave the centre or use the change rooms.

Update - 20/06/2020 5:00pm

As per the latest state government announcement on Saturday 20 June 2020, we will re-open our doors as originally planned on Monday 22 June 2020. 

As published by the Victorian government and Dan Andrews at 2:47pm on Saturday 20 June, the restrictions state that come into effect from 11.59am 21 June 2020, will “Allow indoor sports centres and physical recreational venues, including gyms, to open with up to 20 people per space and up to 10 people per group at any one time.” 

To view all opening details at our facility under the new restrictions, please click here.

To view the full summary of the update for Victoria's Stage 2 Restrictions updates please, click here: https://twitter.com/DanielAndrewsMP/status/1274202213670203392/photo/1

Update - 19/06/2020 12:00pm

HOORAY! The Government has announced Phase 2 Restrictions. This means, we will be re-opening on Monday 22nd June to access the gym (including gym equipment), group fitness classes and personal training, PLUS change rooms and showers. This announcement follows the re-opening of the pool earlier this week.

Due to the current restrictions, we will be opening with a change of operating hours & bookings are essential to avoid disappointment. 

Update - 11/06/2020 10:00pm

We’re thrilled to inform you that the Government restrictions have started to lift in VIC and we are all set to partically re-open!  

This means, as a community, we can start moving together again! 

We will re-open our POOLS on Monday 15th June with restrictions in place to support social distancing requirements.

Bookings are essential to avoid disappointment. Learn how to book - click below.

From our Centre family to yours, we look forward to welcoming you back!  

Update - 12/05/2020 5:00pm

We're thrilled that we are starting to feel a little bit of freedom. We are working with our teams and partners on the newly relaxed restrictions and what that might look like as a partial re-opening of our centre. With the relaxing of restrictions, it is now more important than ever to be safe & sensible. We’re ensuring that for you!

All members will be updated via email if we are able to re-open safely with these new restriction changes. Follow us on social media to stay up to date.

Update - 08/05/2020 5:00pm

Following todays Federal announcements we have received a number of enquiries about our re-opening.
 
Please be assured we are closely monitoring further State Government announcements regarding the easing of social restrictions and as we become clearer on these guidelines, we will make a decision on our re-opening and will communicate this to you as soon as possible.
 
Our focus remains the health and safety of our staff and communities. We have done extensive planning and will continue to take our time to make the best decision for everyone before we confirm a date.

Update - 19/03/2020 11:00am

As the COVID-19 situation evolves at a rapid rate, we continue to closely monitor the situation. This morning Prime Minister Scott Morrison addressed Australia with updated Coronavirus (COVID-19) measures, to further protect Australians. These measures came into effect at 5pm (AEST) today.  

The key measure which relates to health, fitness and leisure facilities includes:  

‘Settings like gyms, indoor fitness centres and swimming pools are not required to close at this time providing they meet these requirements for social distancing and hand hygiene. Such venues should take actions to ensure regular high standards of environmental cleaning take place.’  

In line with this measure, the following measures must be practiced by all who visit our Centre, including our staff:  

  • Maintain a distance of 1.5 metres between patrons  
  • Keep up high hygiene practices, including using hand hygiene products and suitable waste receptacles need to be available, with frequent cleaning and waste disposal.  

The full media statement made by the Prime Minister of Australia may be viewed here.  

Click here to see related statements from SportAUS  and Fitness Australia

It’s important to remember that maintaining our physical and mental health is extremely important on an ongoing basis. 

Additionally, we’d like to remind you that the highest levels of cleanliness and hygiene are being maintained within our facilities. This includes:  

  • Updated signage: we’ve updated in-centre signage to include the latest information and hygiene practices as advised by the Australian Government  
  • Additional cleaning of the facility throughout the day; including frequent sanitisation of equipment, surfaces, bathrooms and other areas.   
  • Additional sanitisers and antibacterial products for your use 
  • Daily staff meetings, ensuring everyone is up to date with the latest information  

Thank you for your support and we will continue to keep you updated with any changes and developments as they occur.

Update - 17/03/2020 5:00pm

Our Centre is open for business!

We have been closely monitoring the escalating coronavirus (COVID-19) outbreak in our community and across the country.

We would like to reassure all of our members that our facilities follow the strictest hygiene standards and are still safe to visit unless otherwise advised. However, we are aware of the potential for an infection within our facility and would like to update you on the precautionary measures that we have taken within our facility.

We understand that some of these measures may be inconvenient, but they have been put in place to ensure that we are doing everything possible to proactively prevent an outbreak within our facility.

Please note that the measures listed below are being reviewed on a daily basis in conjunction with advice from the government and World Health Organisation.

Hygiene Action Plan

  • Signage in facilities displaying up-to-date health alerts, hygiene advice and other essential information
  • Please ensure that you wipe down all equipment thoroughly with a towel after using
  • Showering and washing prior to entering the pool
  • Please use hand-wash facilities in the bathroom

Operations Changes

  • Our Group Fitness Timetables has changed slightly. Please view the updated timetable by clicking here.
Health Action Plan
  • For anyone experiencing flu, cough and cold symptoms, we ask that you refrain from visiting the facility.
  • If you did visit the facility when you were unwell, we ask that you advise the facility manager by phone or email.

Thank you for your cooperation and for respecting our responsibility to minimise risk of transmission within our facility to our team and members.

Frequently Asked Questions Expand all

What are we doing to minimise health risks in-Centre?

The Centre will be vigilant in implementing infection control procedures including daily cleaning in accordance with normal protocols, the promotion of healthy hygiene habits and will make hand sanitiser available for staff and patrons to use while using the Centre.
 

What information and advice will help our members?

For now, the best advice is to follow some simple steps to help slow the spread of the virus and to reduce the risk of infection.
Follow the information and tips to help improve your safety and wellbeing, from Department of Health website

Can I suspend my membership, given the current situation?

All swim school memberships, health and fitness memberships and visit passes can be put on free suspension, please contact the Centre team to manage this.

If I have or am undergoing a period of self-isolation, what happens to my membership?

If you are showing symptoms or have been recommended by a Health Professional to self isolate, you should be staying at home and minimising contact with others.  Please contact the Centre team to discuss managing your membership where you are uncertain of your options.
 

What happens to Swim School or Personal Training sessions I have booked?

If you have any Swim School lessons or Personal Training booked, please contact the Aquatics team or your Personal Trainer.

Are free trials and guest passes still available?

With our tightened control measures surrounding international visitations, free trials and guest passe will only be available to local residents. We ask that members, guests, and the general public wishing to access our clubs adhere to the health and travel declaration and practice good personal hygiene. If they feel unwell, they should not come to the club and instead, seek immediate medical attention. Keeping the gym safe is a collective effort from members, their guest and us.

Are casual passes still available for purchase?

With our tightened control measures surrounding international visitations, day passes will only be available to local residents.

TripAdvisor Panel

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